Right of Withdrawal

EU/EEA consumers and other consumers granted equivalent rights by applicable law may withdraw from an eligible distance contract without giving a reason within 14 days after the day on which the consumer, or a nominated third party other than the carrier, receives the goods. For one order delivered in multiple lots, the period begins after receipt of the final lot.

To exercise the right, send a clear statement to support@scootory.shop, use the online “Withdraw from contract” function, or submit the model form before the period expires. After notifying us, return the goods within 14 days to the return address we confirm to you in writing.

The detailed rules, exceptions and refund process are in the Returns, Withdrawal and Refund Policy and form part of these Terms.

An eligible EU/EEA consumer may withdraw without giving a reason within 14 days after receiving the goods. Notify us before the deadline using support@scootory.shop, the online withdrawal function, or the model form. Return the goods within 14 days after notification to the return address we confirm to you in writing.

For change-of-mind withdrawal, the consumer bears the direct cost of return where this was clearly disclosed before purchase. Scootory bears return costs for defective, damaged, unsafe, incorrect or misdescribed goods.

After a valid withdrawal, we will reimburse all payments received for the withdrawn goods, including the cost of the least expensive standard outbound delivery offered for those goods. We will refund within 14 days after being informed of the withdrawal, but may withhold reimbursement until we receive the goods or the customer supplies evidence of return, whichever occurs first. Refunds are made to the original payment method unless expressly agreed otherwise and without a refund fee.

Extra cost resulting from a customer’s choice of express or premium delivery over the least expensive standard option need not be reimbursed where law permits.

Complete and send this form only if you wish to withdraw from an eligible contract. You are not required to use it: any other clear withdrawal statement is equally valid.

To

Camille LAURENT, Entrepreneur individuel, trading as Trott en Provence / Scootory

Email

support@scootory.shop

Returns address

Confirmed by us in writing when you notify a withdrawal

I/We hereby give notice that I/we withdraw from the contract for the sale of the following goods:

• Order number:
• Product name(s) and SKU(s):
• Ordered on:
• Received on:
• Consumer name(s):
• Consumer address:
• Consumer email:
• Signature (only if submitted on paper):
• Date: