Your rights, our obligations

Every policy that applies to a purchase from Scootory, in plain English. Statutory consumer rights always prevail over anything written here.

Last updated: 13 September 2026

Seller identity

Who operates Scootory, how to reach us and how compatibility information should be used.

The contract between you and Scootory: ordering, prices, delivery, withdrawal, guarantees and disputes.

Destinations, processing, transit estimates, tracking, delay, loss, damage and customs charges.

Your 14-day withdrawal right, defective-goods remedies, refund timing and safe battery handling.

Your free statutory guarantee, how to complain, available remedies and recall handling.

Withdraw from an eligible order within 14 days using the online function or the model form.

What personal data we process, why, who receives it, how long we keep it and your GDPR rights.

The categories we use, how consent works and the actual storage this storefront sets.

Safety-first rules, pre-installation checks, installation advice, traceability and road legality.

Reach the seller about an order, a return, a complaint or a data-protection request.