Shipping and Delivery Policy

The destinations we can deliver to are shown at checkout: a shipping method is offered only for a destination we currently serve. Delivery restrictions are shown before payment. An address accepted by an input field is not necessarily a confirmed delivery destination until checkout offers a shipping method.

Orders are processed after payment authorisation, and the processing and delivery estimate applicable to your order is shown at checkout and repeated in your order confirmation. Processing estimates exclude weekends and public holidays. High-risk payment review, address verification, preorder status or product-safety checks may delay processing; we will contact the customer where action is needed.

Transit estimates for each available delivery method, including any additional allowance for remote areas, are displayed with that method at checkout.

These are good-faith estimates, not guaranteed dates, unless checkout expressly labels a delivery date as guaranteed. The order confirmation will identify the delivery arrangement applicable to the order.

Items from the same order may ship separately and arrive in more than one parcel for operational reasons. Where this applies, available tracking details will identify each parcel. Scootory remains the seller responsible for delivery, conformity, refunds and consumer claims.

Where tracking is available, we will send it electronically after dispatch. A tracking link can take some time to activate after the carrier receives the parcel. Customers should not rely on an “in transit” scan as proof of delivery.

Check the delivery address before ordering. Contact us immediately if it is incorrect. We cannot guarantee correction after dispatch. If a parcel is returned because the customer supplied an incomplete or incorrect address, we may deduct only the reasonable, evidenced costs permitted by law from a refund or charge an agreed reshipping cost. This does not apply where the error was ours.

If delivery does not occur on the agreed date, or within 30 days where no date was agreed, consumers may give us an appropriate additional deadline. If we still fail to deliver, or if timely delivery was essential and this was communicated, the consumer may terminate as allowed by law and receive a refund.

Scootory is responsible for consumer goods until physical receipt, except where the consumer independently selected a carrier not offered by us. Report visible transit damage promptly and retain packaging where safe, but failure to report within a short voluntary window does not remove mandatory rights.

All charges collected by Scootory are shown before payment. Any lawful customs duty, import tax or carrier charge not collected by Scootory must be disclosed clearly before payment together with who must pay it. We will not mark commercial goods as gifts or declare a false value.